Refund Policy

Last Updated: August 2026

We stand behind the quality of our honey. Because these are food products, our refund policy is focused and straightforward. Here's exactly how it works.

1. When You're Eligible for a Refund or Replacement

We offer a refund or replacement only when your order arrives:

• Damaged in transit (broken jar, leaking bottle, etc.)
• Defective (e.g. seal failure, contamination)
• The wrong item, flavour, or size compared to what you ordered

As these are consumable food products, we do not accept returns or offer refunds simply because a jar has been opened, used, or you've changed your mind. This is for the safety and hygiene of all our customers.

2. How to Request a Refund or Replacement

Contact us within 48 hours of delivery at wayanadpremium@gmail.com or on WhatsApp at +91 81292 42208, with your order number and clear photos or a short video showing the issue. Our team will review your request and get back to you within 48 hours with next steps. We typically do not require you to ship the product back to us.

3. Refund Timeline & Method

Once your request is approved, we will either dispatch a replacement at no extra cost or process a refund to your original payment method. Approved refunds are typically credited within 5 to 7 business days, though your bank or payment provider may take a little longer to reflect it.

4. Order Cancellation

You may cancel your order for a full refund any time before it has been dispatched. Once an order has shipped, it can no longer be cancelled, though our standard refund terms above will apply if it arrives damaged, defective, or incorrect.

5. Non-Refundable Situations

We're unable to offer a refund or replacement for: change of mind after delivery; products that have been opened, used, or consumed (except where damaged, defective, or incorrect); natural variation in colour, texture, or crystallisation, which is normal for raw honey; or delays caused by circumstances outside our control, such as courier delays.

6. Failed or Refused Delivery

If a delivery fails because of an incorrect address, or is refused at the doorstep, we will contact you to arrange re-shipment. Additional shipping charges may apply for re-delivery in such cases.